• Step With You

    Step With You is support when you’re feeling overwhelmed or unsure where to turn.

    We provide free, short-term support for adults experiencing distress, feeling overwhelmed or facing difficult life circumstances.

    No diagnosis. No referral required. No judgement. 

    Just practical support to make things feel more manageable and help you move forward with confidence.

    Call to make an appointment or fill out our online referral form. We’ll be in touch within 1 business day.

  • What is Distress?

    Distress is a normal response to overwhelming situations and can look different for everyone. It may be emotional, physical, social, or connected to difficult life circumstances.

    Whatever the reason, support is available.

    • You might be experiencing distress if you are...
      • Feeling overwhelmed, worried, or helpless
      • Feeling stressed, frustrated, or constantly on edge
      • Feeling sad or finding it hard to enjoy things you normally would
      • Losing confidence or doubting yourself
      • Withdrawing from family, friends, or activities
      • Finding it difficult to manage everyday responsibilities
      • Having trouble sleeping, concentrating, or making decisions
      • Experiencing tension, tiredness, headaches, or changes in appetite
    • Distress can happen because of...
      • Financial pressure
      • Housing concerns
      • Family or relationship challenges
      • Health concerns
      • Grief and loss
      • Employment difficulties
      • Caring responsibilities
      • Unexpected life events

  • How We Can Help

    • Practical Support

      • Problem-solving difficult situations
      • Identifying immediate priorities
      • Developing action plans
      • Navigating services and systems

    • Wellbeing Support

      • Identifying what is contributing to distress
      • Exploring your coping strategies
      • Strengthening self-care and wellbeing
      • Identifying existing strengths and supports

    • Community Connections

      • Linking with local services
      • Connecting with community groups
      • Reducing isolation
      • Building confidence and independence

  • What to Expect

    Our support is provided through scheduled appointments with a Step With You worker who will take the time to understand your situation and walk alongside you toward achievable outcomes.

    Our office is located at Level 1 Eats Building, Nicholas Street Precinct, Ipswich QLD 4305. We also offer support through a range of service delivery options. Please refer to the Accessible Services section below for more information.

    • The Support Process

      Step 1: Reach Out
      Call us to make an appointment or fill out the online referral form. Once a referral has been received, a Step With You worker will make contact within 1 business day.

      Step 2: Tell Us What’s Happening
      During your first appointment, we’ll listen without judgement and explore what is contributing to how you’re feeling.

      Step 3: Develop a Plan Together
      We’ll help you identify your existing strengths, supports and resources, and identify practical next steps, supports, and strategies that can help.

      Step 4: Walk Alongside You
      Over the next few weeks, we’ll support you to take the next steps and connect with the right services and supports for you.

    • Our Lived Experience Peer Workers

      Our team of Lived Experience Peer Workers provide compassionate, practical, and person-centred support.

      They bring professional and lived experience, understanding, and local knowledge to help people navigate difficult situations and connect with meaningful supports.

      We’re committed to:

      • Listening without judgement
      • Understanding your individual circumstances
      • Promoting wellness and recovery
      • Supporting your goals
      • Helping you feel more confident and connected
    • Accessible Services

      Appointments are available:

      • Face-to-face
      • By telephone
      • Online video chat
      • Community-based appointments at established outreach locations

      If you have specific access requirements, please let us know how we can support you.

    • Everyone is Welcomed

      Step With You provides a welcoming, inclusive, and respectful service for people from all backgrounds.

      We are committed to creating a safe and supportive environment where everyone feels respected and valued.

      Culturally Safe Support

      We treat everyone with dignity, respect and compassion, while respecting cultural beliefs, values and practices.

      First Nations Support

      We recognise the importance of culture, connection, community, identity and Country and provide culturally safe and respectful support.

      Language Support & Interpreters

      Professional interpreting services can be arranged to ensure everyone can access support confidently and comfortably.

  • Frequently Asked Questions

    (07) 2802 6070
    • Who can access Step With You?

      Our Step With You service is available to:

      • Adults aged 18 years and over experiencing stress, distress, or difficult life circumstances.
      • Residents of Ipswich and Somerset regions.
    • Is the service free?

      Yes. There is no cost to access Step With You.

    • Do I need a referral or diagnosis? Can someone refer me?

      No, you do NOT need a referral or diagnosis. You can contact us directly.

      However, family members, friends, service providers and other professionals can help connect you with the service as long as you agree to it.
      Click here to access our Referral Form.

    • What if I need ongoing support?

      We’ll work with you to identify and connect with services that can provide ongoing assistance.

    • Can I become a community Connector?

      Support is often easier to access through places and people you already know and trust.

      Step With You works alongside Community Connectors across Ipswich and Somerset who can offer a warm connection to Step With You when they see someone experiencing distress.

      Become a Community Connector
      Interested in supporting wellbeing in your community?
      Step With You Community Connectors receive:

      • Free training and resources
      • Referral support
      • Information about distress and wellbeing
      • Opportunities to strengthen community connections

      Visit www.netcep.com.au/contact-us to express your interest in becoming a Community Connector.

    • How to reach our centre?

      Our centre locates at Level 1 Eats Building, Nicholas St Precinct, Ipswich QLD 4305.

      View our How to Reach Us guides here.

    • Need Immediate Help?

      Step With You is NOT a crisis or emergency service.

      If you or someone else is in immediate danger, call 000.

      If you need urgent support:

      • Lifeline: 13 11 14
      • 13YARN: 13 92 76
      • 1300 MH CALL: 1300 642 255
      • 1800RESPECT: 1800 737 732

      View our Phone Lines library here.

  • Step With You. Together, we’ll take the next step.

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